Sunday, November 11, 2007

BOCOG modifies Phase 2 domestic ticketing policy - The Official Website of the Beijing 2008 Olympic Games

Sounds like Beijing Ticketmaster ran out of log space in their database...  damn holes in the optimization processes.  I hate those things...  Should have put in some failover systems or something. though that probably wouldn't have kept up with the onslaught in demand. 

Within the first hour, from 9:00am to 10:00am, the page view (PV) volume of the official ticketing website of the Beijing 2008 Olympic Games ( soared to eight million, while the number of calls to the ticketing hotline (+8610 952008) exceeded 3.8 million.

That's a lot of hits.

A ticketing official later said that after Phase 2 of the ticket sales began, an excessive volume of page views to the official ticketing website affected the database performance, causing in a "hole" in the optimization of the database processes and slowing the online search speed. In addition, new ticket buyers were unable to register with the system as a result.

After the second phase of the domestic ticket sales was launched on October 30, the public's purchase of tickets surpassed the system processing capability by more than eight times, leading to a "paralysis" of the official Olympic ticketing website. As a result, BOCOG decided to temporarily suspend the Phase 2 domestic ticket sales and issued an explanation for the situation on October 31.

On November 5, BOCOG released a new ticketing policy based on a comprehensive analysis of the situation and system capability.

The new ticketing policy for the Phase 2 domestic ticket sales institutes a unified ticket lottery system, whereby the order of ticket application submission will not matter. The ticket purchase limit will be adjusted accordingly, and the public may submit ticket applications from December 10 through December 30.

According to reports, the BOCOG Ticketing Center immediately began to work with the BOCOG Technology and Security departments and Beijing Gehua Ticketmaster Ticketing Co., Ltd to adopt measures to solve the technical problems as soon as they arose.

Source: BOCOG modifies Phase 2 domestic ticketing policy - The Official Website of the Beijing 2008 Olympic Games

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