Business Intelligence analysis doesn’t have to be just about the numbers. Unstructured information contains perhaps more valuable insight into day-to-day activities than financial or KPI data.
Here’s one add-in for Lync which lets you analyze your relationships via messenger conversations.
Conversations Analyzer is an application that reviews your Microsoft Lync instant messaging (IM) conversation history and gives you scores for your use of trust-building language in day-to-day communications with business associates and friends. Conversations Analyzer applies trust rules to determine the occurrence of words and phrases that have a positive or negative effect on trust.